Movers Brompton Service Terms and Conditions

These Terms and Conditions govern the provision of removal, moving, packing, transportation, and associated services by Movers Brompton to its customers. By making a booking or using any service provided by Movers Brompton, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below.

Customer means the person, company, or organisation who requests or receives services from Movers Brompton.

Services means any removal, relocation, packing, unpacking, loading, unloading, transportation, storage, or related service provided by Movers Brompton.

Goods means any items, belongings, furniture, personal possessions, or property which are the subject of the Services.

Contract means the agreement between Movers Brompton and the Customer for the provision of Services, incorporating these Terms and Conditions and any written quotation or confirmation issued by Movers Brompton.

2. Scope of Services

Movers Brompton provides residential and commercial removal and related services within its service area and, where agreed in advance, to other locations within the United Kingdom. The specific scope, including dates, times, addresses, and the nature of the Goods to be moved, will be set out in the booking confirmation issued to the Customer.

Any services requested in addition to those set out in the booking confirmation may be treated as variations and may incur additional charges. Movers Brompton reserves the right to decline any request for services which fall outside its usual operations or which may pose a safety, legal, or environmental risk.

3. Booking Process

3.1 Enquiries

Customers may request a quotation for Services by providing accurate information regarding the collection address, delivery address, access details, property type, dates, approximate volume of Goods, special items, and any other relevant information. Quotations are based on the information supplied and may be adjusted if that information is inaccurate or incomplete.

3.2 Quotations

Unless otherwise stated in writing, quotations are not binding until confirmed by Movers Brompton and are valid for a limited period from the date of issue. Quotations may be subject to change in the event of changes in labour costs, fuel prices, tolls, parking, or other external costs beyond the control of Movers Brompton.

3.3 Confirming a Booking

A booking is only confirmed when Movers Brompton has issued a written booking confirmation and, where applicable, the Customer has paid any required deposit. By confirming the booking, the Customer warrants that they have the authority to enter into a Contract and that all details supplied are accurate.

3.4 Changes to Bookings

Any changes to a booking, including dates, times, addresses, or scope of Services, must be requested by the Customer as early as possible. Movers Brompton will use reasonable efforts to accommodate changes but cannot guarantee availability. Changes may result in revised charges, and if the Customer does not accept such revised charges, the change may be treated as a cancellation.

4. Pricing and Payments

4.1 Charges

Services may be charged on a fixed price basis, hourly rate basis, or a combination of both, as specified in the quotation or booking confirmation. Charges may include, where applicable, travel time, congestion or clean air zone charges, tolls, parking fees, and any surcharges for stairs, restricted access, long carries, or out-of-hours working.

4.2 Deposits

Movers Brompton may require a deposit to secure a booking. Deposits are payable by the date specified in the quotation or booking confirmation. If a required deposit is not received, Movers Brompton may cancel the booking without liability.

4.3 Payment Terms

Unless agreed otherwise in writing, payment for Services is due no later than commencement of the Services on the removal day. For business Customers with an approved account, payment terms may be agreed separately. All payments must be made in full, without set-off or deduction.

4.4 Late or Non-Payment

If the Customer fails to make payment when due, Movers Brompton may suspend or withhold Services, retain Goods until payment is received in full, and charge interest on overdue amounts at the statutory rate permitted under UK law. The Customer will be responsible for any reasonable costs incurred by Movers Brompton in recovering overdue sums.

5. Customer Responsibilities

The Customer is responsible for ensuring that:

They have full authority in respect of the Goods and, where applicable, the consent of any co-owner or third party.

All Goods are properly packed and prepared for transport, unless packing Services have been expressly included in the Contract.

All fragile, valuable, or delicate items are clearly identified and, where appropriate, separately insured by the Customer.

Property access at both collection and delivery addresses is safe, lawful, and suitable for the size of the removal vehicle, and that any necessary permissions, parking suspensions, or permits are obtained in advance, unless Movers Brompton has expressly agreed in writing to arrange them.

Any items that are prohibited or hazardous are not presented for removal or disposal.

Movers Brompton and its staff are provided with reasonable co-operation, including timely access, accurate instructions, and contact availability on the day of the move.

6. Cancellations and Postponements

6.1 Customer Cancellations

The Customer may cancel or postpone the Services by giving written notice to Movers Brompton. Any cancellation or postponement may be subject to charges, calculated by reference to the time remaining before the scheduled start of the Services.

If the Customer cancels more than a specified number of working days before the booked date, any deposit may be refunded or applied to a new date at the discretion of Movers Brompton.

If the Customer cancels within a short period before the booked date, Cancellation Charges may apply up to the full quoted price, particularly where Movers Brompton has reserved vehicles and staff specifically for that booking.

6.2 Cancellations by Movers Brompton

Movers Brompton may cancel the Contract or any part of the Services, without liability, if:

The Customer fails to pay any required deposit or amount when due.

There is a safety risk to staff or the public, or a risk of damage to property or vehicles that cannot be reasonably mitigated.

The performance of the Services is prevented or materially affected by events beyond the reasonable control of Movers Brompton, including but not limited to extreme weather, road closures, accidents, or legal restrictions.

Where reasonably possible, Movers Brompton will offer an alternative date or partial refund, having regard to costs already incurred.

7. Excluded and Prohibited Items

Unless explicitly agreed in writing, Movers Brompton does not accept responsibility for removal or handling of the following items:

Livestock, pets, or other animals.

Perishable goods, including food and plants.

Hazardous or illegal items, including explosives, flammable or corrosive substances, drugs, firearms, or items that cannot be legally transported.

Valuables such as jewellery, watches, precious metals, cash, bonds, deeds, securities, and irreplaceable documents.

Customer is advised not to include such items in any Goods presented for removal, or to carry them personally. If any prohibited or hazardous items are found among the Goods, Movers Brompton may remove, dispose of, or decline to transport them, and the Customer may be liable for associated costs and any resulting damage or legal claims.

8. Access, Parking, and Delays

The Customer must ensure that suitable parking and access are available at both collection and delivery addresses at the agreed times. Any parking fees, fines, or penalties incurred due to insufficient or restricted parking may be charged to the Customer, unless Movers Brompton has expressly agreed to arrange and cover such costs.

If access is significantly more difficult than indicated at the time of quotation, such as due to narrow staircases, long carrying distances, or lack of lift access, Movers Brompton may charge additional fees or require more time to complete the Services.

Movers Brompton is not liable for delays caused by factors beyond its reasonable control, including traffic congestion, road closures, accidents, adverse weather, or delays caused by third parties such as solicitors, landlords, or other contractors. In such circumstances, Movers Brompton will take reasonable steps to mitigate the delay, but the Customer may still be responsible for waiting time charges where applicable.

9. Liability for Loss or Damage

9.1 Duty of Care

Movers Brompton will exercise reasonable care and skill in handling, packing, and transporting Goods. However, liability is subject to the limitations in this section and in accordance with applicable UK law.

9.2 Limits on Liability

Movers Brompton will not be liable for loss or damage arising from:

Normal wear and tear, or deterioration of items due to their inherent condition.

Pre-existing damage or defects to Goods.

Failure by the Customer to adequately protect, pack, or secure items, where packing has not been undertaken by Movers Brompton.

Electrical or mechanical derangement of appliances, equipment, or instruments unless caused by physical impact due to negligence.

Loss or damage to fragile items not packed by Movers Brompton.

Damage to property where Movers Brompton has been asked by the Customer to move items against reasonable advice, or where access is unusually difficult and damage is reasonably foreseeable.

9.3 Claims

The Customer must inspect Goods and property as soon as reasonably possible after completion of the Services and must notify Movers Brompton in writing of any alleged loss or damage within a reasonable period. Failure to do so may affect the ability to investigate and resolve the matter.

9.4 Indemnity

The Customer agrees to indemnify Movers Brompton against any claims, losses, or expenses arising from:

Inaccurate or incomplete information provided by the Customer.

The inclusion of prohibited, hazardous, or illegal items within the Goods.

Any claim by a third party in respect of ownership of or rights in the Goods.

10. Waste and Environmental Regulations

Movers Brompton complies with applicable UK waste management and environmental regulations. Where Services involve the removal or disposal of unwanted items, the following will apply.

10.1 Waste Removal

Any waste or unwanted items removed as part of the Services will be handled in accordance with relevant waste laws and guidance. Movers Brompton will not collect or dispose of hazardous waste, controlled substances, clinical waste, or any items requiring specialist licences, except where specifically agreed in advance and lawful to do so.

10.2 Customer Obligations

The Customer must clearly identify items intended for disposal, and must not include hazardous, illegal, or regulated waste in any items presented for removal, unless previously agreed. The Customer is responsible for any fines, penalties, or costs arising from the inclusion of prohibited waste or failure to comply with applicable regulations.

10.3 Environmental Considerations

Movers Brompton aims to minimise environmental impact by promoting reuse, recycling, and responsible disposal where possible. However, specific recycling or reuse outcomes cannot be guaranteed unless expressly agreed in writing.

11. Insurance

Movers Brompton maintains appropriate insurance in respect of its legal liabilities. This does not remove the Customer obligation to consider separate insurance for high-value or especially fragile items, or for any amount exceeding the standard limits of liability. Customers are encouraged to obtain appropriate cover where required.

12. Complaints and Disputes

Any complaints regarding the Services should be raised with Movers Brompton as soon as possible, providing full details and any supporting evidence. Movers Brompton will investigate complaints fairly and promptly and will aim to resolve issues by agreement where possible.

If a dispute cannot be resolved directly, the parties may consider alternative dispute resolution options such as mediation. Nothing in this clause restricts either party legal rights to bring a claim in the courts of England and Wales.

13. Data Protection and Privacy

Movers Brompton will collect and process personal data provided by the Customer for the purpose of providing the Services, managing bookings, processing payments, and complying with legal obligations. Personal data will be handled in accordance with applicable UK data protection laws. Customer details will not be sold to third parties and will only be shared where necessary for the performance of the Contract, compliance with legal requirements, or with the Customer consent.

14. Force Majeure

Movers Brompton will not be liable for any delay or failure to perform its obligations under the Contract where such delay or failure is due to an event beyond its reasonable control. This may include extreme weather, natural disasters, fire, flood, war, terrorism, civil unrest, strikes, lockouts, pandemics, fuel shortages, or government restrictions. In such circumstances, performance of the Contract will be suspended for the duration of the event, and Movers Brompton will take reasonable steps to resume Services as soon as practicable.

15. Variation of Terms

Movers Brompton may amend these Terms and Conditions from time to time. The version applicable to a particular Contract will be the version in force at the time the booking is confirmed. Any variation to these Terms and Conditions for a specific booking must be agreed in writing by Movers Brompton.

16. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision will be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions will continue in full force and effect.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Contract, or the Services provided by Movers Brompton.