Movers Brompton Privacy Policy
This Privacy Policy explains how Movers Brompton collects, uses, stores and protects personal data about its customers and potential customers in the Brompton area. It also explains the legal basis on which we process your data and the rights you have under the UK General Data Protection Regulation and other applicable data protection laws.
This Privacy Policy applies to all Movers Brompton customers and anyone who contacts or interacts with us in relation to our moving and associated services in the Brompton area, whether by phone, in writing, online or in person.
Personal data we collect
We may collect and process the following categories of personal data when you use our services or interact with us:
Identification and contact details, such as your name, postal address, property access information that you choose to provide, and general contact details.
Service and booking information, such as the addresses you are moving from and to, details of the property type and access, preferred moving dates and times, inventory details relevant to the move, and any special instructions you choose to provide.
Communication records, such as information you provide when you contact us with enquiries, feedback, complaints or requests, and any notes we make to manage our relationship with you.
Billing and transaction data, such as information necessary to process payments, records of services purchased, and related accounting records. We do not store full payment card details if these are processed by a third party payment processor.
Technical and usage data, where applicable, such as basic information generated through your use of our website or online tools, including date and time of access and general device and browser information. We do not seek to identify you from this data unless required for security or legal reasons.
How we collect your personal data
We collect personal data directly from you when you request a quotation, make a booking, communicate with us about a move, or otherwise choose to provide information to us.
We may also obtain personal data from third parties where you have authorised them to share it with us, for example letting agents, landlords, or comparison and booking platforms that you use to request moving services from us.
In limited circumstances we may generate personal data ourselves, such as internal reference numbers, notes required for safe delivery of the service, and invoice references.
Lawful bases for processing
We only process your personal data when we have a lawful basis to do so. Depending on the context, we rely on the following legal bases:
Contract. We process personal data when this is necessary to enter into a contract with you or to perform a contract we have with you, such as arranging, delivering and managing your move, providing quotations, and handling associated communications and billing.
Legitimate interests. We process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing and improving our services, responding to enquiries, maintaining business records, preventing fraud and misuse of our services, and ensuring the security of our systems and operations.
Legal obligations. We process certain personal data when necessary to comply with legal obligations, including accounting, taxation, record keeping and responding to lawful requests from public authorities.
Consent. In some cases we may rely on your consent, for example for certain types of marketing communications where required by law. Where we rely on consent, you can withdraw it at any time, and this will not affect the lawfulness of processing that took place before withdrawal.
Purposes for which we use personal data
We use your personal data for the following purposes:
To provide quotations, confirm availability, and respond to your enquiries about our moving services.
To set up, manage and deliver moving and related services that you request from us.
To communicate with you about your booking, including confirmations, updates and any issues that may affect your move.
To process payments, manage invoices and handle any queries related to billing.
To manage our relationship with you, including handling feedback, complaints and service improvement.
To maintain accurate business, taxation and accounting records.
To protect our business, our staff and our customers, including the detection and prevention of fraud and other unlawful activities.
To comply with legal and regulatory requirements and respond to lawful requests from courts and authorities.
Data sharing and processors
We do not sell your personal data. We may share personal data with carefully selected third parties where necessary for the operation of our business and the provision of our services, or where we are legally required to do so.
We may share data with service providers acting as data processors who perform functions on our behalf, such as payment processing providers, secure data storage and hosting providers, communications and scheduling tools, and professional advisers including accountants and legal advisers. These processors are only permitted to process your personal data in accordance with our instructions and for the purposes specified in this Privacy Policy, and they must implement appropriate security measures.
We may also share personal data with other parties where you directly request or authorise us to do so, or where it is necessary to protect our rights, property or safety, or that of our customers or others.
If personal data is transferred outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place so that your data remains adequately protected in accordance with data protection laws.
Data retention
We keep your personal data only for as long as is reasonably necessary for the purposes for which it was collected, and to meet our legal, regulatory, tax, accounting and reporting obligations.
In general, data relating to quotations and bookings is retained for a period that allows us to manage our relationship with you, handle any queries or disputes, and comply with record keeping requirements. Financial and transaction records are typically kept for a longer period in line with statutory retention periods.
When personal data is no longer required, we will either delete it securely, anonymise it so that it can no longer be associated with you, or in limited cases retain it in a highly restricted archive where necessary to comply with legal obligations.
Security of your personal data
We take appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, disclosure, alteration or destruction. These measures include restricting access to personal data to staff and processors who need it for legitimate business purposes and who are subject to confidentiality obligations.
While we take reasonable steps to secure your data, no system can be guaranteed to be completely secure. You are responsible for taking appropriate steps to protect your own information when communicating with us and when using any online services.
Your data protection rights
Under data protection laws, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and legal exemptions, but we will always respond to any request you make to exercise your rights in accordance with applicable law.
Right of access. You have the right to obtain confirmation as to whether we process your personal data and, if so, to request a copy of the personal data we hold about you.
Right to rectification. You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
Right to erasure. In certain circumstances, you have the right to request that we delete your personal data. This right is not absolute and may not apply where we need to retain the data for legal or contractual reasons.
Right to restriction of processing. You may have the right to request that we limit the processing of your personal data in specific situations, such as while we verify its accuracy or address an objection you have raised.
Right to object. You may have the right to object to our processing of your personal data where we rely on legitimate interests as the legal basis for processing. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or unless processing is required for legal claims.
Right to data portability. Where processing is based on consent or contract and carried out by automated means, you may have the right to receive the personal data you provided to us in a structured, commonly used and machine readable format and to request that we transmit it to another controller, where technically feasible.
Right to withdraw consent. Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
How to exercise your rights and complaints
If you wish to exercise any of your data protection rights or have questions about how we handle your personal data, you can contact us using the contact details published on our main customer information channels.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are concerned about how we process your personal data. We encourage you to contact us first so that we can seek to resolve any concerns directly.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or for other operational reasons. Any changes will be made available through our usual customer information channels, and the updated version will apply from the date it is made available.
By continuing to use our services after any changes take effect, you acknowledge the updated Privacy Policy. We recommend that you review this Policy periodically so that you remain informed about how we protect your personal data.
